Terms and conditions for Physiocheck.ca

General
Physiocheck.ca (Dutch corporate number 72819294) hereby grants you access to Physiocheck.ca and invites you to take advantage of its offer. Physiocheck.ca retains the right to alter the content at any time and to remove sections without being obliged to notify you.

Limited liability
Physiocheck.ca has been designed with the utmost care. However, use of the information and of the physiotherapy check on Physiocheck.ca is entirely at your own risk.

We recommend that you only perform the self tests in the physiotherapy check if your regular doctor or attending physician has approved this. Physiocheck.ca is not liable for any direct or indirect injuries that could occur as a result of using the information or the physiotherapy check on Physiocheck.ca. Physiocheck.ca must not be regarded as a replacement for a visit to your doctor and/or physiotherapist. Always contact your regular doctor and physiotherapist first, before drawing conclusions form the information on Physiocheck.ca.

The materials supplied on Physiocheck.ca are provided without any form of guarantee or claim to accuracy. These materials can change at any time, without prior notification from Physiocheck.ca.

Copyright
All intellectual property rights relating to these materials belong to Physiocheck.ca. These materials may not be copied, disseminated or used in any other way without written permission from Physiocheck.ca, except in cases defined in law (such as the fair use doctrine), or otherwise stipulated for specific materials.

It is not permitted to include web pages or individual elements (such as images, videos or interactive applications) from Physiocheck.ca in another web page in a frameset or via an inline link, which can result in confusion as to the origin of the material.

Placement of a link to this website or banner is permitted. We like this and consider it a compliment.

Refund Policy
At Physiocheck, we strive to provide the best possible experience for our customers by offering innovative online solutions aimed at promoting recovery, prevention, and health improvement. We want you to feel confident and satisfied with your decision to subscribe to our services. However, if for any reason you are not fully satisfied, please review our refund policy below.

Trial Period
We offer all new subscribers a 7-day trial period to explore and experience all the features of our platform for a small fee. During this trial period, you will have full access to all our services and resources.
If you decide our services are not the right fit for you during the trial period, you can cancel your subscription before the 7 days are over. Please note that the trial fee is non-refundable, as it covers the cost of providing access to our platform during the trial period.

Refund Eligibility
Once the 7-day trial period has ended and your subscription transitions to a paid plan, you will be charged for the month ahead. We do not offer refunds for partial months of service or unused features. However, we understand that exceptional circumstances may arise. Refund requests will be considered on a case-by-case basis in the following situations:

Technical issues: If you encounter significant technical difficulties that prevent you from using the services, and these cannot be resolved by our support team.
Involuntary charges: If you were mistakenly charged due to an error on our part.
To request a refund, please contact our support team with the following information:
• Your account details (email address used for registration).
• A description of the issue or reason for the refund request.
• Any relevant evidence or screenshots to support your claim.

Refund Process
Upon receiving your request, our team will evaluate it within 7 business days. If approved, refunds will be issued to the original payment method within 5-10 business days, depending on your financial institution.

Cancellation Policy
You may cancel your subscription at any time via your account settings. Once canceled, you will continue to have access to our services until the end of your current billing cycle, after which no further charges will be made. We do not provide prorated refunds for unused time during the billing period.

Changes to the Refund Policy
We may update this refund policy from time to time to reflect changes in our services or feedback from our customers. Any changes will be communicated through our platform and will take effect immediately for new subscribers.

If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support.

Prices
- Subscription physiotherapy practices: free.
- 7-day trial: CA$ 4.49.
- Subscription: CA$ 18.49 / month.

Other
The information on Physiocheck.ca is offered without obligation and not as a tangible offer to conclude an agreement. Agreements are only concluded by accepting a quotation identified as such from Physiocheck.ca.

These general conditions may change from time to time.

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